At UISCOM, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your digital piano, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible, your item must be in the same condition as received—unused, with all original packaging, accessories, and manuals included.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
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Items damaged through misuse or neglect.
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Products not in their original condition or missing parts.
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Gift cards or downloadable products.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] before sending it back.
Return Shipping
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Customers are responsible for paying return shipping costs unless the product is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
For any questions about refunds, returns, or exchanges, please reach out to us at:
📧 [email protected]