Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–3 business days. Delivery typically takes 5–10 business days, depending on your location and chosen shipping method.
Click on the “Sign Up” button at the top of our website, fill in your details, and create a password. You can also sign in with your email address for faster checkout.
If your order has not been shipped, please contact us immediately at [email protected] to update your address. Once your order is shipped, changes cannot be made.
After your order is shipped, you will receive a confirmation email with a tracking number. Simply click the link to monitor the status of your delivery.
No. For your security, we do not store any credit card information. All transactions are processed through secure, encrypted payment gateways.
Yes, sales tax is applied where required by law and will be shown at checkout.
We currently ship to most countries worldwide. Shipping options will be displayed at checkout based on your location.
Whenever possible, we ship all items in a single package. However, larger or multiple items may be shipped separately for safety and efficiency.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for items in unused condition with original packaging. Please visit our Refund & Returns Policy page or contact us at [email protected] for details.
We apologize for the mistake! Please contact us at [email protected] with your order details, and we will arrange for the correct item to be shipped.
If your order was damaged during shipping, please email us immediately with photos of the damage. We will resolve the issue with a replacement or refund.
After you contact us and your return is approved, we will provide you with the correct return address and instructions. Do not ship items back without authorization.
You can reach our support team by emailing us at [email protected]. We’ll respond as quickly as possible, usually within 24 hours on business days.
Please email us immediately at [email protected]. If your order hasn’t shipped, we can update the address. Unfortunately, once shipped, we cannot make changes.
Yes, but only if your order hasn’t been processed or shipped. Contact us right away at [email protected] to request a change or cancellation.
Yes! If an item is sold out, you may have the option to pre-order it. Availability will be indicated on the product page. Pre-orders are shipped as soon as new stock arrives.